Troux: The answer to the new budget reality

Troux the answer to the new budget reality

 

I had the very good fortune to be invited to take part in a happy hour with great food and good drinks with Troux after the Enterprise Architecture (EA) conference I attended yesterday. Throughout the last few years where it seems as if every quarter has been their biggest quarter, they’ve also managed to consistently be rated amongst the leaders in EA in periodicals and places such as Gartner. I really believe that this is going to be their year in the Federal space and that everything will start to click for many reasons.

The first reason is the idea of Troux On-Demand. Some things that every customer is faced with when acquiring these types of decisions support tools is the big capital investment needed upfront, the resources required to get things going, and the sense that it’s going to take a long while to get to value. These can all be seen as strong deterrents. What has changed this perception in the Federal space is this idea of Troux On-Demand, a cloud service within the Amazon Gov cloud that can essentially be turned on and combined with the accelerator programs that Troux has developed to allow organizations to get to value quickly, in 90 days, 120 days etc.

The combination of those things is going to create this really unique package for Federal that allows organizations to come in, identify areas where they can save money, root out redundancy, and all the other things that organizations are going to have to do to meet budget requirements. The budget climate has gotten to where there is simply no way to continue on doing things the way they have always been done.  A lot of organizations that we’re talking to are just looking at what they’ve got for funding and trying to figure out how they are going to continue to deliver on the mission.

At last night’s event there was this real sense that the combination of need and the evolution of the technology was going to create this incredible opportunity in the federal space for folks that have cracked the nut on how to deliver answers in that space quickly, relatively painlessly, and of course cost is always a factor. By being able to address something as a service, you’re able to reduce that huge front end expenditure with some of these tools. You can see pretty rapid adoption even in the federal space which is sometimes a little bit more conservative.  So I’ll be interested to see how it all plays out. We’ve developed some federal specific offerings around the idea of coming in and understanding the portfolio quickly so we’re very excited about what they put together. I think there’s going to be a lot of people that see this as how they are going to continue to meet the mission given even the extraordinary challenges that we are facing today.

 

Thanks as always for reading my blog, I hope you will join the conversation by commenting on this post.

If you liked this post, please consider subscribing to this blog and following me on twitter @jmillsapps. I regularly give talks via webinar and speak at events and other engagements. If you are interested in finding out where to see me next please look at the my events page on this blog. If you would interested in having me speak at your event please contact me at events@joshmillsapps.com.

If you are interested in consulting services please go to MB&A Online to learn more.

Brainstorming dead end? Try doodling

Brainstomring

I keep a stack of legal sized paper, a pencil, and a couple different colors of pens on my desk at all times. When people first walk into my office and see the set up I’ll sometimes have people laugh at me but there is a reason for this. Whenever I have people in my office and we’re talking through a problem, I like to take a sheet of legal paper and just start drawing. I think part of the reason I’m getting laughed at is because I’m sitting at our high technology company and I’m pulling out a piece of paper to draw on instead of my computer; but I really think it’s one of the most powerful brainstorming tools at your disposal.

A pencil and paper gives you so much more freedom to make mistakes, to throw things away, and to just start over. The classic pencil/paper combo is also a timesaver across the board.  Being able to quickly sketch something out gives you that sense that remaking, erasing, crumpling up and starting over isn’t the end of the world because you’ve only lost a few minutes. I think there’s something to that. It triggers something subconsciously where you’re simply not as afraid to make mistakes and because of that, it encourages you to think outside the box.

If you insist on using your computer I’ve come to favor free form drawing tools such as Omnigraffle for building presentations. The best thing about this software is that it doesn’t come with any preconceived notion of what you’re going to put on a slide.  It is a tool that really allows you to have a blank slate and there’s lots of nice drawing tools at your disposal. Again I really believe that it keeps you from putting boundaries on yourself when you’re in the middle of brainstorming.  So the next time that you’re faced with a tough problem or you’re trying to do some brainstorming, maybe try writing on a piece of paper before you crack open that PowerPoint deck or start typing into Word. I really think your eyes will be opened to something new if you’re just willing to give it a shot.

Thanks as always for reading my blog, I hope you will join the conversation by commenting on this post.

If you liked this post, please consider subscribing to this blog and following me on twitter @jmillsapps. I regularly give talks via webinar and speak at events and other engagements. If you are interested in finding out where to see me next please look at the my events page on this blog. If you would interested in having me speak at your event please contact me at events@joshmillsapps.com.

If you are interested in consulting services please go to MB&A Online to learn more.

PowToon: Making my AppSumo addiction worth it


I admit it.  I’m an AppSumo addict.  For those of you that are unaware, AppSumo is not precisely a daily deal website but they push out deals on things that would be appealing to entrepreneurs, creators and technology oriented folks. I admit I am a complete sucker for a lot of these deals.  I have bought courses on marketing, I’ve bought Piktochart (which I’ve covered previously to rapidly develop infographics) and a whole host of other things here and there.  Recently though I had a deal on an app called PowToon.  Powtoon is a web based tool much like Piktochart, only what it does is it enables you to build out fairly professional looking cartoons that you can then use to drive home messaging.

One of the things that got me to pull the trigger was a conversation that we had recently. We were doing a review of our marketing materials with the product marketing director for Salesforce and while he was very impressed with our infographics, a lot of which was developed right out of Piktochart, he said we really didn’t have anything that spoke to the emotional side of people. Everything we had was very data driven. We didn’t have anything that was funny, or inspiring, or made people care for reasons other than sheer weight of the numbers.

Timing is everything sometimes and so when we got offered a deal to buy a year’s subscription to PowToon, I did. I thought I’d share with you my first draft of what we developed and then I’m curious what other people’s reactions ire.  It’s really kind of a unique way of presenting things and very user friendly. To put it in perspective, my first time out with what I’m about to share took about two hours to make on Independence Day eve while we were sitting around with family watching TV. So it’s really easy to use and there’s not a lot of ramp up time in developing it. I’d love to hear what everyone thinks.

Thanks as always for reading my blog, I hope you will join the conversation by commenting on this post.

If you liked this post, please consider subscribing to this blog and following me on twitter @jmillsapps. I regularly give talks via webinar and speak at events and other engagements. If you are interested in finding out where to see me next please look at the my events page on this blog. If you would interested in having me speak at your event please contact me at events@joshmillsapps.com.

If you are interested in consulting services please go to MB&A Online to learn more.

Wanted: Correct Solutions delivered compellingly

Wanted Blog

I think that one of the most common mistakes made when delivering a product or deliverable is how easy it is to get so wrapped up in the correctness of the content and meeting the letter of the requirement, that we forget to make things interesting. We forget to take a little bit of time to make our content compelling. As a management consultancy organization, this is a rule that we break all the time. When you break it, you run the risk of not giving your client all the value that they could have had. Now some people will say, “Well you’re just getting paid to provide the answer.” While I think that’s a hundred percent correct, there’s more to it than that.

A lot of times you’re called in to deal with a complex question or an organization is trying to achieve a particular goal. They ask you to come in and look at things so you evaluate a lot of different factors to come up with a result. In theory, it shouldn’t have to be compelling it should just have to be right. Unfortunately, that is not how the world works. It doesn’t just have to be the right idea. In a lot of cases, particularly in very large organizations, it has to win in the marketplace of ideas because a lot of times you’re not the only group that’s working on the problem. Now you may be the only group working on the problem from any particular angle but large organizations pain points oftentimes get addressed not just by one group, but multiple groups. Multiple groups will recognize the pain points and they’re all attempting solutions to address it from their particular angle. Oftentimes with the assumption that if they’re the ones that address it, they’ll be able to avoid a certain amount of organizational pain. This by virtue of being able to have crafted the solution. So I think it’s really important to look at things and go, “I need this to not only give the right answers, but I need it to be something that people will read the entire report through.”

You need to put things into the reports that will make it interesting to people that are notonly cutting fat, cut and dry, just the facts man type of people, but also to people that need to be pulled through a document. Those people need some visual cues. Maybe they need some facts and statistics that make it more relevant to them. Things that make it personal. In order to do this you need to know enough about whose going to being reading or seeing your report or presentation to make it compelling to them. Those are questions that need to get answered just as much as whatever the evaluation, assessment or particular problem is that you’re trying to address.  One of the things we’ve done more and more is utilize things like info graphics. I’ve included an example here.

This info graphic was developed to help us with a report we’ve been working on with a bunch of schools to address school safety issues. This was meant to spur action. There’s a lot of data that gets collected through the ExAM for schools process and we want people to go through and really take a hard look at those things. So we set up this info graphic with that goal in mind. Obviously we’ve got other things that we do throughout a full report but it’s meant to drive people to work through it by setting up the idea that it’s very important that they do so.

I’m actually very interested in feedback on the info graphic itself as well as the idea that you need to cater to people that might not go through an entire report that you deliver just because it’s not interesting. I know that a lot of people come from sort of the old school belief that people should do it because they believe it’s the right thing to do, it’s their job, etc. but that isn’t the case across the board. While those people are going to do it whether I make it interesting or not, it’s also really important you make the people that might otherwise only be casually interested to make it through it as well.  So if it was important enough for someone to engage you to do something, then it’s probably worth it on your side to make it as compelling as possible.

Thanks as always for reading my blog, I hope you will join the conversation by commenting on this post.

If you liked this post, please consider subscribing to this blog and following me on twitter @jmillsapps. I regularly give talks via webinar and speak at events and other engagements. If you are interested in finding out where to see me next please look at the my events page on this blog. If you would interested in having me speak at your event please contact me at events@joshmillsapps.com.

If you are interested in consulting services please go to MB&A Online to learn more.

ExAM: Putting security and safety first

Heiwa_elementary_school_18 One of the things that’s been incredibly exciting for me personally and for our company has been the development of the ExAM for Schools product.  As somebody who has three kids that will all be in the school system soon and a partner who also has three kids in school, safety is something that we take pretty seriously.  You’re expectation when you drop your kids off at the front door at school is that they’re going to be safe. You’re more concerned with are they going to learn the things that they’re supposed to learn? Are they going to make friends? Are they going to have fun today? Unfortunately, if you look at the statistics around what’s happening in our schools, you probably would be a little more concerned than you are even if you don’t have kids.  After all everyone here is stuck here with the kids of everybody else, those are the people that are going to shape the next generation.  If we want this place to be a better planet over the next 20-30 years, we need to get serious about what our kids are learning at school, what that learning environment looks like, and what are the lessons that they’re taking home every day.

Over the last two years we’ve taken the security expertise that we have and built out on top of Salesforce. We built a comprehensive school security operations platform with the flagship idea of it being security assessments.  This is something that we had a background in. We’ve done assessments for about 190 schools in terms of basic physical security infrastructure. This means we looked at things like how do they stand with regard to lighting? Lighting is an important part of being able to feel safe on a school campus because dark areas invite people to do bad things if they’re so inclined.  Bad lighting makes it so that CCTV is less functional which brings me to the importance of understanding how CCTV is deployed in your environment.  All of these pieces are kind of active monitoring things but just simple things like understanding whether or not the paperwork is up to date from a facility inspection standpoint or from a security officer certification standpoint are important too.

There are so many things that go into ensuring that you’ve done the appropriate amount of facilities and security planning. You need to know that you’ve done the right amount of work to secure the exterior of your facility with regard to fencing, parking, and visitor management and same thing goes for the interior.  How do we manage people within the facility?  What type of monitoring measures do we have in place?  There’s a huge amount of things that go into just the security assessment alone as we work to develop this more comprehensive security and operations package for schools.

As we’ve gone to look and gone into market, so many things have happened over the last two years including a lot of real tragedies. We had a lot of heated debate internally about how do we get this out into the market. We have spent a lot of time talking about it and we’d like to offer it out for free.  I think that as somebody who has a real stake in how we educate people this is something I don’t want to see people miss out on or understand how important this is. You don’t want price to be what keeps somebody from going there with this increasingly vital assessment. What I’m curious about and what I’d really appreciate feedback on from the people out there in the government community, is whether or not this is something that is going to be feasible?  Is free going to be ok given that it might have implications for how school systems leverage it?  Ideally what we’d like to see is everybody take the ExAM, go through and get their scores, and immediately begin addressing areas where they have deficiencies. Then we can come in and try to sell them on our larger approach to school security and operations but first and foremost, we want to start that process of gathering information and beginning to address security situations whether or not we end up with that school system as a client.  So I’m very curious what people think? Is free going to be a problem as a pricing model for us and do people have advice for how to best move forward in terms of trying to get something out there? How can we at least get people engaged around fixing some of the security issues while we work towards some larger set of objectives?

Thanks as always for reading my blog, I hope you will join the conversation by commenting on this post.

If you liked this post, please consider subscribing to this blog and following me on twitter @jmillsapps. I regularly give talks via webinar and speak at events and other engagements. If you are interested in finding out where to see me next please look at the my events page on this blog. If you would interested in having me speak at your event please contact me at events@joshmillsapps.com.

If you are interested in consulting services please go to MB&A Online to learn more.

Context: Looking beyond the obvious

One of the things that is pretty interesting as you spend some time talking to people about how they look at information to make decisions and what are the things that are really important is you hear about the power of context.  So to give a great example we’re working with an organization to create comprehensive security assessments. We want a way for them to understand, across all of their facilities, what are the critical factors in ensuring they were as secure as thy could be. This means what are all things that were directly related to the security of the facilities themselves like:

  • Are the fences in good condition?
  • What kind of fences do you have?
  • Do you have closed circuit televisions and where do you have it?
  • What type of policies do you have for people entering the building, background checks, and security planning

All of these different factors and an immense number of other things go into securing a facility. While those things are all important and this particular organization had specific standards, policies, and all these different things it had to adhere that went into how the organization was supposed to secure these facilities, it wasn’t taking into account some critical factors in how secure those facilities really were. So it was the contextual data that as they looked to plan what they were going to do in terms of shoring up their security, it couldn’t just be did they meet all of the standards alone.

While the standards are good and they help you get an understanding of how prepared you might be in a bad situation or if your existence is in a perennial troublesome state, it didn’t really give you a complete picture. To get a complete picture you had to understand the contextual data. You had to understand crime statistics. So if a facility that is in an area where, compared to the national average, there are an extraordinarily high number of homicides, violent crimes, assaults, thefts, and things like that, well all the sudden those physical security assessment characteristics take on a whole new meaning. It becomes a much more critical thing to have fences when those fences are the only thing separating you from an outside world that is very scary. So as the organization looked to prioritize where it was going to spend its physical security resources, the most critical factor wasn’t just the status of the assessment itself but it was the context at which that status existed.

Similarly it’s not just about the facilities themselves but also about what the value of the things in those facilities is. It’s hard to say that a facility with four people requires less security infrastructure than one with a hundred because everybody is important. On the other hand I think that for most people if you look at a facility that’s got 300 people, a daycare facility, a bunch of other high value assets, or just a mass of people, those are places where you might want look to secure them earlier. Other factors might be things like the age of the facilities themselves, the age and time of the last security assessment, or the last building upgrade. These area all factors that go into helping you understand just what the real status is as opposed to simply looking at do they meet the criteria or not. It just doesn’t give you enough information to make decisions.

Thanks as always for reading my blog, I hope you will join the conversation by commenting on this post.

If you liked this post, please consider subscribing to this blog and following me on twitter @jmillsapps. I regularly give talks via webinar and speak at events and other engagements. If you are interested in finding out where to see me next please look at the my events page on this blog. If you would interested in having me speak at your event please contact me at events@joshmillsapps.com.

If you are interested in consulting services please go to MB&A Online to learn more.

Why we built ExAM (our Salesforce.com based Facilities Operations & Security application)

This is the story of how we got involved in developing the ExAM application for Salesforce and the problems it solves for facilities managers, security personnel and executives. Below is a transcription of the above video:

Yesterday’s Salesforce event at the Mandarin in DC got me excited to talk about Salesforce but I also wanted to talk a little bit what got us engaged in working with Salesforce. A few years back we were faced with a really difficult problem to solve. We had a client that had facilities all over the United States that had to be maintained, managed, and assessed for security. Unfortunately, the cost to fly to all those places, put staff on the ground, and get it all done in the time that was allocated was just not going to be feasible in the long term. So we started working with them and the first thing that we did was help them do a better job of capturing the data. We then helped them standardize it, looked at best practices around facilities management and security assessments, looked at the various guidelines that were out there within federal and commercial best practice, and began to develop an assessment that would enable them to understand how each of those facilities was being protected ad secured.

The next step was to figure out how to get the information to the right people. We had already figured out how we want to get the data in and we understand the information that we need to make decisions about physical security across these 200 facilities nationwide. Now we need to figure out how do we get it out to these people? How do we ensure that everyone has the access that they need, that they are able to do reporting across all of the facilities but yet still be able to understand their security posture on a facility by facility basis? So what we did was go out to the marketplace and we found Salesforce and salesforece.com. We realized this was really an incredible solution for the problem that we had. It enabled us, through a secure web interface, to deliver all over the United States. It allowed us to rapidly build value for the client because we were able to, in 90 days develop an enterprise application. Something that previously with the similar requirements had taken almost a year to develop. So it was just a very exciting discovery and we didn’t have to give up anything.

We were still able provide it to them in the exact look and feel that they wanted. It looked like the rest of their organization’s user interface. There wasn’t anything that they really had sacrificed to get there. Now they had this really incredible ability to understand their facilities nationwide in a way that they never had before whether it was looking at a map and understanding scoring at any particular school or just being able to glance at a map and see regular green and ask how am I doing and focus in there. It’s just a very easy way to accomplish that.

We were also able to tie in all that best practices and manage all the documentation that goes into one of these types of engagements. There’s always the why and not just why but how do I work with other people, so collaboration and understanding what other people are doing was also important. This tool gave us the ability to have teams be able to follow each other and understand that even if they weren’t geographically connected, you could understand what somebody else was working on. If they made a change to their assessment of a facility, added pictures, documents, or anything changed in their report, we were able to know about it. It was really groundbreaking when you think about it.

It wasn’t just us delivering a solution, it was us empowering those users to build reports for themselves and for them to be able to do their own mining of the data. You come in and you begin to understand this platform and yea, there’s some effort that goes into getting the information in and understanding what information you want to look at, but there really is an opportunity rapidly create value. You create this value not just at an enterprise level with analytics that mean something to the one group at the top that came in and helped work with us at the beginning of the project but for people to come in on their own. They can create their own analytics and make something that works for the way that they want to do their work. That’s the part that came out of the box with the Salesforce platform and we just leveraged it. So we were able to drop in all this expertise and subject matter expertise around facilities management, security, and BI but it was all enabled by the platform. So we were able to take what we knew and get there very rapidly and it’s an ongoing process.

The nice thing about this is it allows us to continue to tailor really rapidly. So when it becomes about more than just security assessments and you want to track visitors or you want to do something that is operational you can do that. You can have people come in, register through a kiosk, and then report out. You’re talking about something that was developed in three hours after a client conversation. Again it’s just a very simple way to get access to this so if you want to learn more about this go to exam4schools.com. That is exam, 4 the number, schools .com and take a look at some of the work we’re doing. This is specific in this case to the school environment but this is something that is applicable across all facilities. You could do this if you’re a large retail organization or a large federal organization. A lot of this is drawn directly on federal security standards. It’s all best practice so I hope you’ll get out and take a look at it and please share back what you think.

Thanks as always for reading my blog, I hope you will join the conversation by commenting on this post.

If you liked this post, please consider subscribing to this blog and following me on twitter @jmillsapps. I regularly give talks via webinar and speak at events and other engagements. If you are interested in finding out where to see me next please look at the my events page on this blog. If you would interested in having me speak at your event please contact me at events@joshmillsapps.com.

If you are interested in consulting services please go to MB&A Online to learn more.

Troux Worldwide Conference 2013: Day 1

Unfortunately due to some travel issues I missed some of the morning sessions at the Troux Worldwide Conference and apparently I missed some absolutely spectacular presentations. They  included: “The New Normal” by Peter Hinssen and “The Journey to Business Value” by Bill Cason, but I did get there in time to catch some really good presentations. So I wanted to run you through some of the highlights of what I did get to see.  I got into the conference about noon, just in time to grab lunch.  It’s being held at the Four Seasons in downtown Austin which is just a spectacular venue and I can’t say enough about how nicely put together the event is. Added to that, the quality of the presentations alone really makes it well worth coming.

So the first presentation I was able to attend was “Enterprise Delivery of EA Services-Cargill’s Revised Approach” put forward by Michael Dockham, an enterprise architect at Cargill. On a side note, what’s amazing about some of these speakers is not just the success that they’re having leveraging Troux to achieve business goals and to help do enterprise portfolio management, but it’s in the scale of the organizations that they’re able to achieve this with such speed. Take Cargill for instance. If Cargill were a publicly traded company, it would be the 12TH largest company in the world. If you want to talk about complexity, they have 75 business units, they are in 65 countries, they’ll have been in business for 150 years in 2015, and they’ve got more than a 1000 locations.  As Dockham was running through some of these statistics and I was thinking about what it takes to get an organization that large to adopt and get value from something, it’s a truly daunting and difficult task.

It was interesting to hear him talk about their history with enterprise architecture which really got rolling in 1994. It gives you a sense of the degree of complexity and the level of effort required to be successful in a large organization, but it’s also mind blowing when he talks about their pace of progress. He talks about the last few years and the speed at which they were able to get to value and especially in the last year, as they went through the Troux implementation and what it meant for their organization. He went on about just how transformational this technology could be within their organization, how this massive increase in capability happened in just one year in an organization that’s been working at this EA since 1994.

I thought some of the really important insights that he had were around business value. They have a CIO that comes from the business side, who has been in charge of food services and just recently, one of the largest SAP implementations in the world. He talks about his keys to winning, being driven by business value, being trusted by the business, and being an organization of choice. This organization of choice idea was, to me, a really nice way to talk about providing enough value to your business side customers so that they want to come to you. That was one of the things that he kept coming back to in talking about the various portfolios.  They’ve got technology portfolios, application portfolios, business strategy portfolios, and their ability to link those things together and really provide the ability to make decisions faster and with a higher degree of confidence, which is clear business value.  He made it his business to have people coming to him to do that.  So with this in mind, he gave a to do list for EA leaders. One of the things it included was not discounting the effort it takes to populate the data, which I thought was a great point. It’s something that people spend so much time thinking about, their method, or their approach, and their technologies. He highlighted that a lot of the real effort is in stitching together the information you’re going to need to be able to make ongoing decisions. You need to focus on the results.

He also talked a lot about capturing data at the right level to answer stakeholder questions, which presumes you know what questions they’re going to ask. Another point he mentioned was having a communications pro to be able to communicate out the type of information that you have. There’s so much specialized language and methodology and approach in EA and they help you deal with the complexity of the business problem that you’re facing. All the value you can create for your organization is nothing if it is not understand by your business.

Another great talk I attended was given by Klaus Isenbecker who is an IT architect for Bayer, which was entitled “The Secret Ingredients of Success.” To build on what Dockham was saying about the importance of communication to the business side, he made a very similar point. He said that oftentimes EAs get very impressed with their own information and complexity of it and things then get lost in translation.  He mentions having this “Aha!” moment when he saw the light of EA and what it could do for the business. He then made the mistake classic of going and grabbing somebody on the business side, telling them his revelation, and then getting this blank look from them. He said it was a lesson learned because the person that he spoke to didn’t really care about all of that EA stuff, what he cared about was the answers that he needed to know and that was it. I thought it was a really great point. I think sometimes there’s a tendency to be overly impressed with your own cleverness, with how exciting it is to be able to connect all these dots, and I think for a great many people, especially in these great big organizations they don’t really care about all that. They care about if you can you answer their questions and that’s it.  Klaus’s talk was probably one of the least focused on Troux itself that I’ve seen at one of these conferences but it was incredibly valuable from[JC1]  the standpoint of providing insight into what are the soft side skills required to enable transformation.

The final presentation from day 1 that I want to highlight is, “See the forest from the trees!….Shifting IT’s focus toward Investment Planning,” by Julie Standley, who is the Director of IT Demand Management from American Electric Power. This was yet another absolutely insightful talk.  American Electric Power is an older company, 106 years old, 15 billion dollars in revenue, and 57 billion dollars in assets. There’s a lot of complexity brought on by the fact that it’s both in the regulated space and a competitive space. She talked about having to maintain two very separate sets of plans for people, processes, and technology within the organization to help manage the differences in those business models and what it means for managing those types of large IT portfolios that are required to run a very large power business in the US. She also discussed being a CIO in that organization in a circumstance where there’s one large pot of money and there’s a lot of masters out there that need to be served. So how do you manage all that priority and how do you do investment planning in that environment? You have to be able to work down the chain from strategy to the technologies enabling that strategy, and really using Troux, and management, and architecture, and investment portfolio planning as a way to bring the company silos of operations together. It’s really a unique vantage point for through which to view the organization because for most of the rest of the company, the view is very dependent on the particular silo in which they reside. So it was really very exciting to listen to her talk about how the organization was able to use Troux to bridge the gaps between those silos and facilitate information flow to help the entire organization perform better, but also to manage the type of compartmentalize complexity that is required by the regulatory environment that they exist in.

So all in all it was just an absolutely great day. I can’t say enough about how much you can learn in something like this because they’re all talking about, at least in cases of most of these presentations, trying to solve the same problems that other large organizations are solving. You can learn a lot because there’s no marketing to speak to these issues. These are your own peers, in their own words, describing how they’re solving their problems. I think it’s just if you happen to be in this business, that it’s something that’s worth coming to see. I’m not saying that you can’t learn a lot by talking to the people that sit within any sales organization or engineering organization that you might be dealing with, but Troux is a great example of having a lot of great practitioners who also happen to be great sales folks, great engineers, and all that sort of stuff and it’s always nice to hear it from customers mouths. That’s the big focus of this event, bringing together those people or at least that’s my take away from it, so hope you enjoyed and I’m off to enjoy another great day today. Hope to see some of you here in the future.


 

Thanks as always for reading my blog, I hope you will join the conversation by commenting on this post.

If you liked this post, please consider subscribing to this blog and following me on twitter @jmillsapps. I regularly give talks via webinar and speak at events and other engagements. If you are interested in finding out where to see me next please look at the my events page on this blog. If you would interested in having me speak at your event please contact me at events@joshmillsapps.com.

If you are interested in consulting services please go to MB&A Online to learn more.

MB&A: Changing the world

I’ve had a few different people ask me about the types of work we do at MB&A so I thought I would put together a few posts that highlight what we are working on as a company. Of course we do many of the things that I consider to be the bread and butter such as management consulting activities like providing advisory services, enterprise architecture, business process reengineering, and business intelligence & analysis. What I think people may find more interesting, and one of the reasons I’m excited to get to the office most days is the innovative projects we have been able to take on where we are deeply involved in creating something new for the customer. Whether it is something that is completely custom or a unique implementation or integration that meets specific client requirements, we have been able to solve some pretty complex problems for clients based on our ability to bring together the best parts of the engineering, software development and management consulting disciplines. In this post I’ll be focused on a few of our most recent projects and also provide some insight into how we leverage our strategic partners to bring unique benefit to the end customer. For today’s post I’ll focus on solutions we have developed in coordination with Troux, Salesforce.com, and the SAAB Group.

SAAB Group – Mobile Situation Awareness for Enhanced Security (MSAFE)

MB&A has developed a mobile situational awareness capability that enables organizations to bring advanced command, control, and security capabilities with them into the field to events, as well as to buildings where advanced security capabilities are needed on short notice. At the core of this system is the open architecture SAFE (Situation Awareness for Enhanced Security) software. SAAB is a leader in the Physical Security Information Management (PSIM) space and its SAFE software is a flexible, scalable and robust Security Management system designed to provide enhanced situation awareness capabilities for Critical Infrastructure Protection and Emergency Response. Based on a Command & Control system and a highly advanced Integration Platform, SAFE provides advanced capabilities managing security and efficiency needs in daily operations.

MB&A has used this software as the brain behind its mobile units and combined it other hardware and software to develop a platform from which sensors, alarms, devices, access control, radar, CCTV, network devices, etc can be controlled from a single or multiple operator stations.

SAAB

Salesforce.com – Security Assessment and Management

Our Saleforce.com app, Fedblueprint: Security Assessment and Management (SAM), was created specifically to meet the unique security needs facing our school systems today. Our app was developed for school physical security inspectors so they can conduct physical security assessments on measures such as effective use of architecture, landscaping, perimeter, parking, facility access control/interior, physical barriers, access control, and lighting to achieve improved security by deterring, disrupting, or mitigating potential threats. This assessment is built to meet federal requirements for facilities safety and the first version of Fedblueprint: SAM was used to assess 189 schools and reduced the total cost to perform security assessments by more than $25,000 on a per facility basis. This cost savings was possible because the Office of Homeland Security and Emergency Management did not require an investment into hardware, software and complex systems. They simply bought the assessment service the same way people use gmail, itunes, social media or iphone apps. This complex requirement can be met by SAM because Salesforce.com, one of the world’s fastest growing fortune 500 companies, is also one of the most secure, built to handle federal security requirements.

The app facilitates the assessment of security requirements. The following briefly highlights SAM’s major capabilities:

  • Includes relevant data regarding physical security standards and governance.
  • Tailored to provide an easy to use interface that is comfortable to the user community.
  • Mobile ready
  • Includes an extensible library enabling the development of comprehensive information relevant to the security.
  • Fully developed manual which can be accessed via print or online and includes coverage of every question asked on the survey as well as all of the tool’s survey related features.
  • Standard set of dashboards and analysis that enables management to understand survey progress and to ensure compliance with requirements.
  • Core set of dashboards to facilitate understanding and analysis of the data that is being gathered.
  • Core set of reports to facilitate understanding and analysis of the data that is being gathered.

The cost is incredibly low for an application that can be accessed by you and your personnel securely on a mobile device or via a web browser. With more than 100 out of the box security questions covering everything from key personnel contacts to CCTV, SAM is able to help you immediately begin to better understand the physical security posture of your organization. Since it sits on top of the Salesforce platform you also get access to the power of Salesforce.com’s inherent capabilities around document management, messaging, task management, and other capabilities that have made Salesforce.com a staple of Fortune 500 companies like Dell, Wells Fargo, and Comcast as well as the number one CRM tool in the world.

Salesforce

FedBlueprint: Investment Portfolio Manager (IPM)

Our team developed a custom report and data collector on top of the Troux transformation platform to help federal customers ingest IT investment data and understand their portfolio in the context of risk, cost, and capability. One of the hardest things to do when thinking about developing analytic components is to develop the statement encapsulating the purpose of the analytic component. Our first analytic component for Federal investment portfolio managers (IPMs) is focused on helping guide the IPM’s eye to the investments that most require attention. One of the hardest things I find in developing high-level dashboards is to resist the temptation to overcomplicate or try to service a broader audience than is really intended. Our dashboard is intended for the person in charge of managing the entire IT investment portfolio.

As such, some detail that is available from more analyst-oriented dashboards is abstracted or otherwise wrapped into the presentation layer. The design tension here – between giving enough detail to support decision making and presenting a very complex information set in a manner that is accessible – was difficult. Throughout the development we focused on identifying measures and views that were very relevant to other stakeholders. In the case of this example, we are going to find a great deal of information and views that will resonate with individual investment managers, project portfolio managers, project managers, and analysts. Keeping laser-focused on the objective of our high-level stakeholder was critical to ensuring the eventual success of the dashboard. In fact, we ended up building many of the lower level analytics required by other stakeholders in order to understand the various components of the high level analytic well enough to understand the interplay and relationships of the various components.

FedBlueprint

This work was an outgrowth of the work we did to develop our whitepaper “From Compliance to Transformation,” where we looked at specific federal requirements including Shared First, Cloud First, PortfolioStat among others and attempted to pull together a comprehensive approach to managing these various mandates in a manner that fosters transformation and organizational improvement.

Thanks as always for reading my blog, I hope you will join the conversation by commenting on this post.

If you liked this post, please consider subscribing to this blog and following me on twitter @jmillsapps. I regularly give talks via webinar and speak at events and other engagements. If you are interested in finding out where to see me next please look at the my events page on this blog. If you would interested in having me speak at your event please contact me at events@joshmillsapps.com.

If you are interested in consulting services please go to MB&A Online to learn more.

Webinar Recap: Here Comes the Next Big Thing: Adopting New Technologies is Inevitable, Doing So Successfully Isn’t

I’m so excited that my company’s Webinar Series is becoming more established. We received a lot of positive feedback on our last one.  Instructor Bob Daniel gave an extremely perceptive explanation of why “Adopting new technologies is inevitable. Doing so successfully isn’t”.  Every day new, “latest, greatest” technologies are announced and organizations, whether from within or without, are driven to adopt them. Unfortunately, the all-too-common experience is that the anticipated benefits never materialize. Typically, the focus is entirely on “successful” installation and vendor training. While important, these steps simply aren’t enough to assure you’ll get the return on investment you want (and need). Bob began his Webinar diving into these issues.

In this Webinar, Bob Daniel discusses the motivations driving the adoption of new technologies, the factors that disrupt adoption, and what you really need to do to be successful. Drawing from decades of experience in new technology adoption with both private and public sector clients, Bob will highlight real-world adoption pitfalls and provide practical means to avoid them, as well as to recover from them.  At the end of the hour, you’ll have a framework and set of tools you can use to build success into your technology adoption programs.  Check out the following clip to get an idea of the full range of advice covered in this Webinar.

If you missed Bob’s Webinar and would like access to the full video please e-mail me at josh.millsapps@mbaoutcome.com. Also, don’t miss out on our next Webinar where the Honorable Dale Meyerrose will give us insight into his problem solving techniques honed over years of experience in leadership, cyber security, information technology, intelligence and military matters. Click here to sign up!

Thanks as always for reading my blog, I hope you will join the conversation by commenting on this post.

If you liked this post, please consider subscribing to this blog and following me on twitter @jmillsapps. I regularly give talks via webinar and speak at events and other engagements. If you are interested in finding out where to see me next please look at the my events page on this blog. If you would interested in having me speak at your event please contact me at events@joshmillsapps.com.

If you are interested in consulting services please go to MB&A Online to learn more.